THE RECEPTION ROOM'S RENTAL PROCESS:
A 50% reservation deposit is required at the time of reservation in order to guarantee your reservation. The reservation deposit is non-refundable, and items are not reserved until the deposit has been received, even if an invoice has been sent. Reservation deposits can be made via cash, check, credit or debit. This deposit guarantees the items for your event date are reserved at the price and quantity listed on the invoice.
Final Counts & Payment in Full
Final counts & payment in full are due 15 days prior to the event date and can be paid online, over the telephone, or in the store via credit card, debit card or check.
Additional items can be added to reservations up to the day of the event, but items are not guaranteed unless reserved a minimum of 15 days prior to the event date.
Items can be picked up the Wed/Thur prior to the event. Plan to spend approximately 15 minutes at the store to go through the order in detail.
Pickup Contract & Damaged Items
A pickup/return contract must be filled out at the time of pickup, and a valid credit card must be presented. The credit card will only be charged if items are not returned, returned late causing incurred expenses on the part of The Reception Room, or if items are returned with extensive damage that causes items to be un-rentable. Customers will be notified before any lost/damage fees are applied, so they may have the opportunity to find missing/lost items.
Items are to be returned within 2 days after the event.
Out of Town Rental
The Reception Room rents to out of town customers frequently. Contact us for pickup & delivery options. The Reception Room serves all of Iowa, and we offer our personal services of delivery, setup, decorating, tear down & pickup statewide.